Automate Responses with TextBots
TextBots are tools that perform automated tasks that allow you to facilitate conversations without the involvement of a human. Imagine drawing out a decision tree and having a question with every possible answer. At the end of the texting conversation, the person texting has answers to their questions, land on a webpage they were looking for or you collect data you need.
Benefits of TextBots
- Automated Responses – Respond to incoming texts without having a human attending the texts. Messages are automated, so no delayed responses either.
- Online 24/7 – Unlike human workers, text bots are available to work 24/7. No reason to hire second shift support or customer service.
- Human Touch – Although text bots are technical, you can program the text bot with responses in natural speaking terms so that it feels like a human.
- Personalize Responses – Send the person texting down a path that is specific to them, which will eliminate frustration and wasted time.
